This project, completed for Royal Bank of Scotland, created training for foreign exchange salespeople on credit charges, funding rate changes, a new pricing system and appropriate conduct for new hires. This was needed to address changes resulting from the 2008-09 recession. The project identifies the current state of the relevant processes as explained by employees all around the business, making technical improvements where possible. We conclude by giving suggestions to further improve support for salespeople and access to information.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Wang, Boya
• Dickson, James Benton

Contributors

• Nicklin, Ben

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-121709-114528

Advisor

• Gerstenfeld, Arthur
• Dougherty, Daniel J.

Year

• 2009

Center

• Wall Street-FinTech Project Center (London) - MQP

Sponsor

• Royal Bank of Scotland

Date created

• 2009-12-17

Location

• London

Resource type

• Major Qualifying Project

Rights statement

• In Copyright