A project consisting of shadowing customer service representatives in the Prime Brokerage (PB) and International Prime Broker (IPB) branches within the Prime Brokerage department at Morgan Stanley. This, with the function of catalog their activities, find best practices that could be implemented in either or both locations, and to help employees to get a better understanding of how both branches work and what their differences are; the latter one being the main objective of our project. Findings and recommendations were made, and differences between both branches were identified. Best practices include hardware and software upgrades as well as educational programs. By following these, savings of up to US$4 million could be achieved per year.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Torrey, Daniel R.
• Caceda, Alvaro
• Copeland-Will, David A.
• Chou, Sharon

Publisher

• Worcester Polytechnic Institute

Identifier

• 06C012M

Advisor

• Gerstenfeld, Arthur
• Ciaraldi, Michael J.

Year

• 2006

Sponsor

• Morgan Stanley

Date created

• 2006-01-01

Resource type

• Major Qualifying Project

Major

• Industrial Engineering
• Management

Rights statement

• In Copyright