Student Work
Optimizing Sales Strategies and Leveraging Zendesk for Copenhagen Cycles
公开 DepositedCustomer relationship management (CRM) platforms are useful for consolidating data and managing a client base. This project examined Copenhagen Cycles’ CRM strategies and identified changes to improve customer retention during the purchasing process. Our approach highlighted the opportunities to merge different software platforms while also considering the external factors impacting client relations. The results from our work emphasized that a balance between automation and strong customer service is necessary for the operations at Copenhagen Cycles.
- This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
- Creator
- Subject
- Publisher
- Identifier
- 122020
- E-project-042924-134453
- 关键词
- Advisor
- Year
- 2024
- Center
- Sponsor
- UN Sustainable Development Goals
- Date created
- 2024-04-29
- Resource type
- Source
- E-project-042924-134453
- Rights statement
- 最新修改
- 2024-05-20
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Optimizing_Sales_Strategies_and_Leveraging_Zendesk_for_Copenhagen_Cycles.pdf | 公开 | 下载 |
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