This project studied the deployment process of tree care crews at SavATree's branch in Middleton, Massachusettts. Quality management techniques such as the Six Sigma DMAIC framework and Lean Manufacturing analytic diagrams were used to collect information and propose improvements. Crews were found to deploy 35% slower than the company target. The final report provided suggestions for changes to information flow from operations staff to labor, as well as facilities changes, which could result in a 21 - 26% reduction in deployment times.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Suitor, Daniel

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-042519-021903

Advisor

• Sarkis, Joseph

Year

• 2019

Sponsor

• SavATree

Date created

• 2019-04-25

Resource type

• Major Qualifying Project

Major

• Business

Rights statement

• In Copyright