Reliant Medical Group is looking to decrease the average patient wait time at its urgent care location, ReadyMED Plus, in Worcester, Massachusetts. ReadyMED Plus management implemented a fast-track system within their urgent care system to streamline patient flow. This project identifies inefficiencies in ReadyMEDs current fast-track system and provides recommendations to reduce patient wait times. The team performed a sensitivity analysis on the current system by developing a simulation model. This model was used to generate recommendations for process flow, and a tool was created to support operational decision making within the urgent care system.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Last modified

• 2023-01-20

Creator

• Moore, Katherine A
• Gomarlo, Sophia Jane
• Dunphy, Katharine D

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-032018-184202

Award

• Provost's MQP Award

Advisor

• Konrad, Renata

Year

• 2018

Sponsor

• Relient Medical Group

Date created

• 2018-03-20

Location

• Worcester

Resource type

• Major Qualifying Project

Major

• Industrial Engineering

Rights statement

• In Copyright

License

• All rights reserved