The implementation of a Patient-Centered Medical Home (PCMH) concept, known as the Patient Aligned Care Team (PACT) model at the Worcester Community Based Outpatient Clinic (CBOC), revealed provider scheduling and utilization challenges. A linear programming based planning tool described in this report identifies optimal provider schedules The planning tool, named ProSkedge, is able to be modified to fit the varying operating constraints the CBOC faces. Also included is a simulation model to validate the linear program and to perform scenario analysis. Additional recommendations for improved facility operations are provided based on observation and a review of the literature.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Albrecht, Sarah A
• Wallace, Rachel Carissa
• Danko, Catherine Elizabeth

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-030411-141653

Advisor

• Bar-On, Isa
• Konrad, Renata

Year

• 2011

Sponsor

• Department of Veterans Affairs, Worcester VA CBOC

Date created

• 2011-03-04

Resource type

• Major Qualifying Project

Major

• Industrial Engineering
• Management Engineering

Rights statement

• In Copyright