Volunteer management is crucial when it comes to the success of a volunteer-led organization. The Australian Red Cross Vic ES faces difficulties with volunteer onboarding and volunteer engagement. We conducted interviews, surveys, and focus groups with staff and volunteers at Vic ES and outside organizations to identify the sources of these difficulties. The project revealed a lack of volunteer engagement throughout the onboarding process, and beyond. Based on these findings, we proposed recommendations and deliverables to help resolve such issues.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Otter, Troy M.
• Tedtsen, Delaney R.
• Budri, Elliana
• Truong, Shannon

Subject

• Community
• Inclusion
• Well-Being
• Culture

Publisher

• Worcester Polytechnic Institute

Identifier

• 24211
• E-project-051221-233752

Keyword

• Volunteer
• Red Cross
• Onboarding
• Engagement

Advisor

• Keane, Patrick Gerard
• McCauley, Stephen M.

Year

• 2021

Center

• Melbourne, Australia Project Center - IQP

Sponsor

• Australian Red Cross Victoria Emergency Services

UN Sustainable Development Goals

• 16 - Peace, Justice, and Strong Institutions
• 17 - Partnerships for the Goals

Date created

• 2021-05-12

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright