Worcester Regional Food Hub (WRFH) Director, Shon Rainford, wants to use Nexudus, a customer relationship management (CRM) system, in the WRFH expansion to Union Station. To help facilitate this, we evaluated User experience with Nexudus and assessed whether the system could manage all of the WRFH’s billing, scheduling, and messaging needs. To assess User experience and the capabilities of Nexudus, we used a combination of interviews and surveys. We then developed tutorial videos and user guides to enhance the User experience and streamline the WRFH’s business processes. In the end, the enhanced Nexudus system at Union Station will offer an easier payment method, a more efficient check-in system, and an improved communication system that is integrated with Slack, a platform for team communication.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Lambert, Ralph
• Liu, Zhuolin
• Belleville, Spencer

Subject

• Inclusion
• Community
• Food
• Learning
• Project-Based Learning

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-121521-135721
• 43286

Keyword

• Nexudus
• Worcester
• System
• Food Hub
• Kitchen Users
• Food Insecurity

Advisor

• Lingo, Elizabeth Long
• Dehner, Corey

Year

• 2021

Center

• Worcester Community Project Center (Massachusetts) - IQP

Sponsor

• Elizabeth Lingo
• Corey Dehner

UN Sustainable Development Goals

• 2 - Zero Hunger
• 12 - Responsible Consumption and Production

Date created

• 2021-12-15

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright