Information Gateway feasibility study. Public
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This project, conducted at London's Victoria and Albert Museum's National Art Library/Prints, Drawings, and Paintings Department (NAL/PDP), analysed the feasibility of implementing an Information Gateway. At present the NAL's enquiry desk cannot handle all its numerous phone enquiries. We conducted research, interviews, case studies, and surveys on the technology of the phone and database systems as well as on the human reaction to organizational change. Taking these into account, we recommended specific options for implementation of the Information Gateway.
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Permanent link to this page: https://digital.wpi.edu/show/wh246s53h