This project developed a set of Key Performance Indicators (KPIs) and an implementation plan for the City of Melbourne's Building Team to improve measurement of workload and the contributions of each Building Officer. By shadowing the Building Officers, hosting a workshop, and examining internal documents, specific processes important to quantifying performance were identified. The developed KPI's utilize existing databases and reporting schemes for ease of documentation and cost effectiveness without significantly altering the Building Officers' daily activities. These measures account for the varying complexities associated with working in a major city.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Parker, Matthew A.
• McNamee, Robert James
• Philbrook, Sean Thayer

Subject

• Computing
• Community

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-051909-081257

Keyword

• Organizational effectiveness

Advisor

• Weininger, Stephen J.
• Kinicki, Robert

Year

• 2009

Center

• Melbourne, Australia Project Center - IQP

Sponsor

• City of Melbourne's Building Team

Date created

• 2009-05-19

Location

• Melbourne

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright