Constructing a system dynamics model for Lawn Doctor of Nashoba Valley determined feedbacks within the business. Research into current and hypothetical practices formulated the model construction. The model determined potential strategies Lawn Doctor could undertake to increase profits and customers. Studying customer satisfaction and employee productivity clarified the relationship between these variables. Presenting these improvements to owner, Paul Brannon, in the form of a game made it possible to manipulate changes in the model, without previous knowledge of system dynamics.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• D'Eramo, Alicia Ann

Publisher

• Worcester Polytechnic Institute

Identifier

• 01D302M

Advisor

• Radzicki, Michael J.

Year

• 2001

Sponsor

• Brannon, Paul
• Lawn Doctor of Nashoba Valley

Date created

• 2001-01-01

Resource type

• Major Qualifying Project

Major

• System Dynamics

Rights statement

• In Copyright