This project sought to enhance the internal communication and engagement techniques of Über den Tellerrand, a German NGO, during the COVID-19 pandemic. We conducted interviews, focus groups, and a survey to learn about communication and engagement issues as well as best communication practices during the pandemic. Using the collected data, we created communication guidelines to improve online communication at Über den Tellerrand. We recommended the implementation of communication guidelines and further research into engagement techniques at the organization’s other satellites.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Eid, Tony
• Mason, Kaitlin E.
• Sakyi, Kwesi A.
• Calcasola, Joseph E.

Subject

• Inclusion
• Culture
• Project-Based Learning
• Innovation
• Community

Publisher

• Worcester Polytechnic Institute

Identifier

• 24401
• E-project-051321-144118

Keyword

• Online Platforms
• Network Engagement
• Spontaneous Communication
• Refugees
• One-on-One Communication
• Communication

Advisor

• Carrera, Fabio
• DiMassa, Daniel

Year

• 2021

Center

• Berlin, Germany Project Center - IQP

Sponsor

• Über den Tellerrand

UN Sustainable Development Goals

• 10 - Reducing Inequality
• 16 - Peace, Justice, and Strong Institutions
• 17 - Partnerships for the Goals

Date created

• 2021-05-13

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright