The prevalence of digitization in the modern day enhances the lives of individuals and increases the efficiency of society. City programs have steadily become more digitized and focused on online usage. Despite broad applicability, some citizens still seek in-person service. Reasons range from technological (user authentication, data security concerns, platform design) to personal (comfort with digital technology, literacy and language, awareness of digital services). While the City of Reykjavík, Iceland is an example of efficient use of digital services, there are opportunities to increase online usage. Our project investigated barriers to use of digital services. Working with the City's Digital Service Center, we provided recommendations to improve the use of these services.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Vila, Marko
• Surana, Advait
• Howe, Theron
• Garcia, Chandler

Subject

• Innovation
• Computing
• Inclusion
• Community

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-101421-132610
• 38866

Keyword

• Digital
• Financial Aid
• Financial Assistance
• Welfare

Advisor

• Dominko, Tanja
• Roberts, Laura

Year

• 2021

Center

• Reykjavik, Iceland Project Center - IQP

Sponsor

• City of Reykjavík Design Services Department

UN Sustainable Development Goals

• 9 - Industry, Innovation and Infrastructure

Date created

• 2021-10-14

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright