In this project, root cause analysis, a problem solving method that continues to ask why an issue is occurring, was used to determine the causes of late deliveries at Mercury Wire. Long queue times caused lengthy lead times; negatively affecting Mercury's on-time delivery. These queue times occur in part because of resource sharing and interrupted jobs. Once the problem was discovered, our team helped Mercury develop ways of tracking on-time delivery, and resource sharing by value stream.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Divoll, Jamison Peter
• Farragher, Brian J.
• Gentile, Richard

Publisher

• Worcester Polytechnic Institute

Identifier

• 06D007M

Advisor

• Johnson, Sharon

Year

• 2006

Sponsor

• Mercury Wire Products Inc

Date created

• 2006-01-01

Resource type

• Major Qualifying Project

Major

• Management Engineering

Rights statement

• In Copyright