This project focused on the issue of taxi customer service in Montgomery County, MD. Through background research, regulator and company interviews, and analyzation of data, we identified a set of issues with a proposed customer service regulation. We developed a set of recommendations for the County that included suggested modifications to the customer service regulation, alternative methods for the collection of regulation data, a County-sponsored driver-training program, and funding options.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Vanslette, Kevin Michael
• MacMillen, Simeon Jonathan

Subject

• Security
• Sustainability
• Industry
• Community

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-122109-163619

Keyword

• Local transit
• Transportation

Advisor

• Clark, Constance
• DiBiasio, David
• Mello, Natalie A.

Year

• 2009

Center

• Washington, DC Project Center - IQP

Sponsor

• Montgomery County Government, Division of Transit Services

Date created

• 2009-12-21

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright