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Communication at Strætó: Investigating the Effects of COVID-19 in the Workplace Public

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The goal of this project was to understand how remote work affected communication between managers and non-managerial employees at Strætó due to COVID-19 and to provide recommendations on how this could be improved in the post COVID-19 workplace. Through interviews, surveys, and focus groups with Strætó employees, we defined how communication was affected. COVID-19 brought several challenges such as a change in social dynamics, new methods of communication, and a movement towards hybrid work. Additionally, Strætó's recent move to a new open-concept office space resulted in increased casual conversation, but decreased employee privacy. We recommended potential improvements such as scheduled online social events, an online check-in system, sound reduction solutions, and privacy options.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
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Subject
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Identifier
  • E-project-101421-122606
  • 38851
Keyword
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Year
  • 2021
Center
Sponsor
UN Sustainable Development Goals
Date created
  • 2021-10-14
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Permanent link to this page: https://digital.wpi.edu/show/n009w531d