There is currently a mismatch between the skills taught at the tourism-related educational institutions in Puerto Rico and the needs of the tourism industry. This situation makes it difficult for the tourism industry to fill its open positions with qualified candidates. The objectives of this project were to examine the current situation and to make appropriate recommendations for a remedy to this problem. This project identified four major problem areas in the four-star hotel industry of Puerto Rico: lack of English skills, internship operation problems, poor customer service skills, and an overall lack of communication between the industry and educational institutions. The tourism industry of Puerto Rico has had a substantial growth over the past decade, and the resolution of the problems identified in this report will help maintain that growth.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Kaska, Jennifer Lynn
• Pytel, Chad Lee
• Meltzer, Jason C.

Subject

• Community
• Learning
• Sustainability

Publisher

• Worcester Polytechnic Institute

Identifier

• 01D075I

Palabra Clave

• Organizational effectiveness
• Tourism

Advisor

• Lew Yan Voon, Lok C.
• Gerstenfeld, Arthur

Year

• 2001

Center

• San Juan, Puerto Rico Project Center - IQP

Sponsor

• Colegio Tecnologico del Municipio de San Juan

Date created

• 2001-01-01

Ubicación

• San Juan

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright