This document contains an analysis of a Complaint Management System put in place by the Department of Permitting Services located in Montgomery County, Maryland. The information used in this analysis was gathered from literature, group interviews, questionnaires, and the Hansen v7.6 software used by the Department of Permitting Services. Our objective was to provide the department with recommendations and means of improving their Complaint Management System to better improve their ability to serve the public.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Pierre-Louis, Gregory D.
• Zuendoki, Eric M.
• Dias, Michael D.

Subject

• Computing
• Community
• Sustainability
• Infrastructure

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-121307-142214

Keyword

• Community development

Advisor

• Hanlan, James P.
• Ault, Holly Keyes

Year

• 2007

Center

• Washington, DC Project Center - IQP

Sponsor

• Montgomery County Government

Date created

• 2007-12-13

Location

• Washington

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright

Last modified

• 2021-02-04