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Evaluating Effectiveness, Engagement, and Family-Friendliness at Kensington Palace

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Historic Royal Palaces, a charity that manages six royal palaces, opened two new exhibits, "Victoria: A Royal Childhood" and "Victoria: Woman and Crown," at Kensington Palace to celebrate the 200th anniversary of Queen Victoria’s birth. Our team sought to evaluate the effectiveness, engagement, and family-friendliness of these exhibits in order to improve the visitor experience. To achieve this goal, we conducted interviews with the exhibition managers to determine their goals and expectations for the exhibits, then designed and utilized a survey and observation guide to gather visitor responses. We used the 370 survey responses and 65 observational samples we collected to compare the exhibits to previous exhibits and provide recommendations on improving signage and navigational clarity.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
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  • E-project-062019-115335
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  • 2019
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Date created
  • 2019-06-20
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