@techreport{TatashinaSrinivasanTranquilliMaska2003, author = "Tatashina, Anna Y. and Srinivasan, Ravi and Tranquilli, John Allen and Maska, Sara Michelle" title = "Interactive technology and Zoos Victoria -- effect of interactive multimedia technology on the visitor experience." school = "Worcester Polytechnic Institute" %address = "100 Institute Road, Worcester MA 01609-2280 USA" year = "2003" %month = "January" }