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Identifying Client Unmet Need and Designing a Continuous Feedback System for Vision Australia Public

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The outcomes assessment program of Vision Australia, a low-vision service provider in Australia, evaluates the effectiveness of the client service delivery model, but provides no way to find unmet need. The project's goal was to design a feedback system for evaluating client unmet need. Feedback mechanisms of service organizations were assessed to determine appropriate techniques for Vision Australia. Client interviews and focus groups were performed to establish the unmet need. Unmet needs were identified and a feedback system was designed.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
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Identifier
  • E-project-042708-034117
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Year
  • 2008
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Date created
  • 2008-04-27
Location
  • Melbourne
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Permanent link to this page: https://digital.wpi.edu/show/cr56n138n