Measuring and monitoring performance is an important strategic problem in an organization. For-profit organizations have usually relied on financial measures such as ROA and ROE to measure both firm and managerial performance. Kaplan and Norton (1996) developed the Balanced Scorecard (BSC) in the 1990's to address the problem of relying only on traditional financial measures as the sole measure of corporate performance. They suggested the inclusion of non-financial measures that were balanced with financial measures was necessary to measure firm performance. In not-for-profit organizations this becomes more important as first, defining success is a difficult task and second, the scorecard has to be developed with the unique goals of the organization in mind. In this project we create a BSC for a not-for-profit university (WPI) by using archival data from other universities and interviewing key decision makers at WPI.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Krankl, Andreas J.
• Tereshko, Christopher J.

Publisher

• Worcester Polytechnic Institute

Identifier

• 06D442M

Advisor

• Mistry, Jamshed J.

Year

• 2006

Date created

• 2006-01-01

Resource type

• Major Qualifying Project

Major

• Management Engineering

Rights statement

• In Copyright