Student Work
Measuring Employee Engagement at the United States Patent and Trademark Office
PublicDownloadable Content
open in viewerThe USPTO is facing the challenge of improving employee engagement among employees who work both in the office and from home. Using interviews, surveys and a focus group we developed an Employee Engagement Metric System that allows the USPTO to measure employee engagement and provides a framework for future engagement measurement and improvement. Using this system, we were able to calculate a baseline engagement score for the USPTO to use as a comparison for future years.
- This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
- Creator
- Subject
- Publisher
- Identifier
- E-project-121212-123142
- Keyword
- Advisor
- Year
- 2012
- Center
- Sponsor
- Date created
- 2012-12-12
- Location
- Washington
- Resource type
- Rights statement
- Last modified
- 2021-02-02
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Measuring_Employee_Engagement_at_the_USPTO.pdf | Public | Download |
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