Measuring Employee Engagement at the United States Patent and Trademark Office Public
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The USPTO is facing the challenge of improving employee engagement among employees who work both in the office and from home. Using interviews, surveys and a focus group we developed an Employee Engagement Metric System that allows the USPTO to measure employee engagement and provides a framework for future engagement measurement and improvement. Using this system, we were able to calculate a baseline engagement score for the USPTO to use as a comparison for future years.
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