Assessing Tubà Lyon: The Impact of KPIs on an Organization in Transition

Naasz, Chloe; Duncan, Ayden; Sorel, Nicholas; Mitard, Kyle; Garry, Isaac

Student Work

Assessing Tubà Lyon: The Impact of KPIs on an Organization in Transition

Public Deposited

Tubà exists as a tiers lieu organization that seeks to link together various actors in the Lyon region in order to help the people build the city of tomorrow. They do this by providing a free coworking space, office spaces for rent, networking opportunities, and project development and management. At this moment, having grown since their 2014 founding, Tubà desires to transition from a startup kept afloat by investors to a sustainable business. In pursuit of this sustainability, we have developed and given an evaluation on a list of key performance indicators (KPIs) that quantify their services. Based on our initial assessment, we have found that while Tubà has satisfied many of its clients with their services and continue to return, though many don't know the full extent of their offerings. In addition, this, combined with the aforementioned transition point presents an opportunity for Tubà to redefine and market themselves as they begin to solidify new subscription models.

This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

Subject

Publisher