The goal of this project was to identify strategies and software that may be used to better manage the collection, maintenance, and analysis of data at the St Pancras Community Association (SPCA). We conducted background research and interviewed staff at the SPCA, other community centers, a local funding organization, and Customer Relationship Management (CRM) companies. We conducted a needs assessment and developed criteria for choosing a CRM and data management strategies. We recommend SPCA immediately implement simple fixes, such as timekeeping and organization structures, and adopt the free CRM “Time to Spare.” Pending the availability of funds in the future, we recommend SPCA move to the paid CRM “Beacon” which offers additional tools and functionality.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• McGourty, Matthew
• Barney, Joshua
• Zimmerman, Ann
• Vacharakupt, Vivian

Subject

• Project-Based Learning
• Innovation
• Computing
• Community

Publisher

• Worcester Polytechnic Institute

Identifier

• 105786
• E-project-042723-093610

Keyword

• Community Center
• Customer Relationship Management
• Community Engagement
• Data Management
• Community Centres

Advisor

• Riddick, Sarah
• Golding, Dominic

Year

• 2023

Center

• London, England Project Center - IQP

Sponsor

• Nigel Spencer, Saint Pancras Community Association

UN Sustainable Development Goals

• 16 - Peace, Justice, and Strong Institutions

Date created

• 2023-04-27

Resource type

• Interactive Qualifying Project

Source

• E-project-042723-093610

Rights statement

• In Copyright

Last modified

• 2023-06-18