Determining employee attitudes at Cottage Homes

Hopkins, Jessica Ann; Zamarro, Anthony Francis

Student Work

Determining employee attitudes at Cottage Homes

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Cottage Homes, a U.K. charity, had recently undertaken organisational changes in an effort to become more competitive and to make job descriptions more uniform. These changes included the modification of employee practices and benefits. In light of these changes, Cottage Homes wanted an indication of employee attitudes to determine the affects of those changes on employees. This project, completed at the London Project Centre, determined the employees' attitudes after the restructuring through the use of a survey questionnaire. Overall, we determined that the majority of the employees at Cottage Homes had positive work attitudes. Some concerns expressed were communication between different levels of staff and between different departments, pay compensation, as well as organisational changes. Recommendations have been made in hopes to increase satisfaction in these areas. These include offering extrinsic rewards, increasing management/employee interactions, taking action based on the results of this survey, and conducting periodic attitude surveys.

This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

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