Using the QFD house of quality model, we were able to understand the fundamental customer quality and care requirements within the healthcare system. After creating a competitive analysis between five observed hospitals, we implemented a capstone design, which improved the original QFD house of quality model, specifically towards the hospital management. Furthermore, this design used the demanded quality and customer requirement relationship matrix to create a numerical understanding of the allocation of effort within specific areas of a hospital. This application can serve as a highly viable optimization tool within the healthcare system.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Dumas, Patrick Richard
• Maewall, Mayank

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-080212-180157

Advisor

• Zhu, Joe

Year

• 2012

Date created

• 2012-08-02

Resource type

• Major Qualifying Project

Major

• Industrial Engineering

Rights statement

• In Copyright