Smartphone Repair in Denmark: Informing Consumers on How to Handle Smartphone Defects

Whelan, Hugh Oscar; McHugh, Mackenzi Rae; Daddis, Annemarie Nicole; Yuan, Mona

Student Work

Smartphone Repair in Denmark: Informing Consumers on How to Handle Smartphone Defects

Público

We worked with Forbrugerrådet in Copenhagen, Denmark to advise Danish consumers on how to obtain a functional smartphone after experiencing smartphone defects. Interviews with Danish consumers to determine what information is important to them in choosing to repair or replace a defective smartphone revealed a desire to better understand consumer rights, warranties and repair costs. The findings were compiled to develop a guide to encourage consumers experiencing smartphone defects to seek repairs. The guide was published in Forbrugerrådet Tænk as a part of the organization’s campaign for product durability and reparability.

This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

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