Student Work

 

Improving Goddard Riverside’s Options Center Access Program Intake Process Public

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Through the DMAIC framework, we assisted Goddard Riverside’s Options Center Access Program, a New York City nonprofit student counseling service, in identifying operational inefficiencies in their intake process impacting student retention and counselor workloads. We addressed these by (1) revising the program’s intake form; (2) implementing Calendly – a scheduling app; and (3), validating solutions through simulation and discussions with our sponsors. Following implementation, Access Program counselors are more accessible to students and streamlined the scheduling process for the Options Center.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
Creator
Subject
Publisher
Identifier
  • E-project-030322-213034
  • 49236
Keyword
Advisor
Year
  • 2022
Sponsor
UN Sustainable Development Goals
Date created
  • 2022-03-03
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Permanent link to this page: https://digital.wpi.edu/show/6w924g098