Improving Goddard Riverside’s Options Center Access Program Intake ProcessPublic
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Through the DMAIC framework, we assisted Goddard Riverside’s Options Center Access Program, a New York City nonprofit student counseling service, in identifying operational inefficiencies in their intake process impacting student retention and counselor workloads. We addressed these by (1) revising the program’s intake form; (2) implementing Calendly – a scheduling app; and (3), validating solutions through simulation and discussions with our sponsors. Following implementation, Access Program counselors are more accessible to students and streamlined the scheduling process for the Options Center.
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