Through the DMAIC framework, we assisted Goddard Riverside’s Options Center Access Program, a New York City nonprofit student counseling service, in identifying operational inefficiencies in their intake process impacting student retention and counselor workloads. We addressed these by (1) revising the program’s intake form; (2) implementing Calendly – a scheduling app; and (3), validating solutions through simulation and discussions with our sponsors. Following implementation, Access Program counselors are more accessible to students and streamlined the scheduling process for the Options Center.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Finken, McKenna
• Watts-Rich, Mason
• Hajjar, Reagan
• Ferrarotti, Adam

Subject

• Innovation
• Community
• Project-Based Learning
• Inclusion
• Learning

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-030322-213034
• 49236

Keyword

• intake
• counseling
• higher education
• scheduling
• college access programs
• process improvement

Advisor

• Konrad, Renata
• Trapp, Andrew C

Year

• 2022

Sponsor

• Goddard Riverside's Options Center

UN Sustainable Development Goals

• 4 - Quality Education
• 8 - Decent Work and Economic Growth
• 10 - Reducing Inequality

Date created

• 2022-03-03

Resource type

• Major Qualifying Project

Major

• Industrial Engineering

Rights statement

• In Copyright

License

• All rights reserved