Process Mapping the Allergy Clinic’s Consultation Process at the Veterans Affairs Boston
公开可下载的内容
open in viewerThis project resulted in detailed and quantitative process maps of the Veterans Affairs Boston’s Allergy Clinic in West Roxbury, Massachusetts. Data was primarily collected electronically from the Allergy Clinic and through personal interviews with physicians, nurses, nurse practitioners, and the Associate Chief of Medicine. Overall, the current consultation process is relatively efficient. However, the process maps show a lack of proper information in the requests for consults, late patient cancellations and patient “no shows” as areas for improvement. Developing a new Request for Consult template for the Allergy Clinic, further e-consult training for PCPs and specialists, and overscheduling patients during times when “no shows” are prevalent were developed as final recommendations.
- This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
- Creator
- Publisher
- Identifier
- E-project-042612-143407
- Advisor
- Year
- 2012
- Sponsor
- Date created
- 2012-04-26
- Resource type
- Major
- Rights statement
关系
- 属于 Collection:
项目
单件
缩略图 | 标题 | 公开度 | Embargo Release Date | 行动 |
---|---|---|---|---|
Process_Mapping_the_Veterans_Affairs_Allergy_Clinic_Consultation_Process.pdf | 公开 | 下载 |
Permanent link to this page: https://digital.wpi.edu/show/6m311q93d