The purpose of this MQP was to assist the Client Experience Team at EMC Corporation in redesigning the user experience of a globally used internal portal at EMC. The MQP team conducted two benchmarking and two formative studies to assess the portal’s current state and identify improvement opportunities. Using both quantitative and qualitative methods such as eye-tracking, surveys, and interviews, the results of the bench marking studies were used to propose recommendations for improving the portal’s content, layout, and visual appeal. The results of the formative studies confirmed the effectiveness of the recommendations and provided insight for the next step in the process. This MQP served as an integral part of the User Centric Software Development Life Cycle at EMC IT.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Valcour, Victoria Jade
• Li, Wanbin
• Tran, Lan Chi
• Yuan, Fangwen

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-032415-152034

Advisor

• Djamasbi, Soussan

Year

• 2015

Sponsor

• EMC

Date created

• 2015-03-24

Resource type

• Major Qualifying Project

Major

• Management Information Systems

Rights statement

• In Copyright