Refining the SYDRC customer relations and management system
Público DepositedContenido Descargable
open in viewerThe Somali Youth Development Resource Centre (SYDRC) is a non-profit organization focused on empowering youth to develop into their true potential. The purpose of this project was to improve SYDRC’s ability to use a customer relations management (CRM) system for its data management and reporting. Through background research and a staff survey, interviews, and process analysis sessions, we determined that they needed to centralize their data and automate more tasks. We recommended new workflows and identified ways to better exploit the full functionality of their current CRM, developing and implementing accessible training materials for staff. We also implemented a new room booking system.
- This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
- Creator
- Subject
- Publisher
- Identifier
- 64926
- E-project-042822-060919
- Advisor
- Year
- 2022
- Center
- Sponsor
- UN Sustainable Development Goals
- Date created
- 2022-04-28
- Resource type
- Source
- E-project-042822-060919
- Rights statement
- Última modificación
- 2023-01-13
Las relaciones
- En Collection:
Elementos
Elementos
Miniatura | Título | Visibilidad | Embargo Release Date | Acciones |
---|---|---|---|---|
Booklet_2.pdf | Público | Descargar | ||
Final_Presentation__1_.pptx | Público | Descargar | ||
Supplemental_Materials__2_.pdf | Público | Descargar | ||
Link_to_the_User_Manual.pdf | Público | Descargar |
Permanent link to this page: https://digital.wpi.edu/show/5d86p3584