The absence of a standard method to track sales assistance requests lead to wasted resources, collaboration road blocks, and an inability to track key metrics in Cisco. This project aimed to alleviate such issues by implementing dashboards and reports in Cisco's Salesforce.com portal, using agile development methodology. The project concluded with interviews with end users, the results of which provided useful insights for a better system adoption.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Ketterer, Brian P.
• Dao, Nhi M.
• Dai, Rui
• Russo, John Michael

Contributori

• Lapp, Bill

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-042710-103753

Advisor

• Tulu, Bengisu

Year

• 2010

Sponsor

• Cisco Systems

Date created

• 2010-04-27

Resource type

• Major Qualifying Project

Major

• Management Information Systems

Rights statement

• In Copyright