Athena Diagnostics, Inc., expressed the need for detailed evaluation in two significant areas of its business, Client Service and Reimbursement Service. Our project analyzes the performance of the Client Service Representatives through establishing statistical models of its queuing system, designing a series of simulations, and performing these Monte Carlo simulations via SIMQUICK, a computerized simulation tool. Also, we analyze and evaluate Reimbursements Services, specifically the Appeals department, by creating a process flow model, performing a time and motion study for its production steps, and performing a cost-benefit and break-even analysis to justify the feasibility of automating the process.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Lemaire, Jeffrey Woods.
• Orcutt, Zachary John.
• Garrett, Robert R.
• Walker, Shawn J.

Publisher

• Worcester Polytechnic Institute

Identifier

• 04B036M

Advisor

• Noonan, Francis

Year

• 2004

Date created

• 2004-01-01

Resource type

• Major Qualifying Project

Major

• Computer Science
• Industrial Engineering

Rights statement

• In Copyright