Merton Together: Building Positive Culture Change in Merton

Byrne, Brendan; Goings, William; Randa, Samuel; Kim, Ellen

Student Work

Merton Together: Building Positive Culture Change in Merton

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Merton is a diverse London borough whose municipal government is undergoing an organizational cultural change initiative. As a step in this process, we must create a snapshot of Merton Council’s current culture and provide a procedure for evaluating future culture change. To do so, we utilized surveys and focus groups targeting office staff and frontline workers. Through qualitative analysis and data visualization, we found that Merton Council is a welcoming and collaborative workplace with opportunities to improve inter-team communication and management accountability.

This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

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