Our goal was to develop an action plan to improve internal communication at TransNamib to increase adaptability, effectiveness, and profitability. Our objectives were to characterize company culture, communication practices, and the associated impacts and context. We learned through interviews, observations, and informal questioning that TransNamibs culture is defined by its steep hierarchy, departmental divisions, and low morale. We found areas for improvement in vertical and interdepartmental communication. We recommended a database, a newsletter, increased managerial interaction, and revised interdepartmental collaboration.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Goldsberry, Jacob Alan
• Chakalos, James R.
• Ismail, Abigail M.
• Novak, Katherine J.

Subject

• Infrastructure
• Community

Publisher

• Worcester Polytechnic Institute

Identifier

• E-project-050118-114837

Keyword

• Industrial relations

Advisor

• Sakulich, Aaron R.
• Smith, Alexander D.

Year

• 2018

Center

• Windhoek, Namibia Project Center - IQP

Sponsor

• Feldmann, Michael
• TransNamib Holdings Ltd.

Date created

• 2018-05-01

Location

• Windhoek

Resource type

• Interactive Qualifying Project

Rights statement

• In Copyright