A New Train of Thought: Addressing TransNamib's Internal Communication Challenges Public
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Our goal was to develop an action plan to improve internal communication at TransNamib to increase adaptability, effectiveness, and profitability. Our objectives were to characterize company culture, communication practices, and the associated impacts and context. We learned through interviews, observations, and informal questioning that TransNamibs culture is defined by its steep hierarchy, departmental divisions, and low morale. We found areas for improvement in vertical and interdepartmental communication. We recommended a database, a newsletter, increased managerial interaction, and revised interdepartmental collaboration.
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