Student Work

 

A Close Look at the Emergency Services Foundation's Program of Relief and Support Public

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This project analyzed the role and the impact of the Emergency Services Foundation (ESF), an organization serving the emergency services sector and its workers in Victoria, Australia. Using qualitative tools, such as process mapping, we re-evaluated its relief and assistance program and helped it redefine its mission to help the construction of a new strategic plan. We gathered data through interviews with representatives of nine Victorian Emergency Service organizations and other stakeholders. We benchmarked the ESF and its member organizations against other emergency service organizations in Victoria and elsewhere. Using our analysis, we were able to identify gaps in the support they provide to their workers and make objective recommendations for change.

  • This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.
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  • E-project-121118-220925
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  • 2018
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Date created
  • 2018-12-11
Location
  • Melbourne
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Permanent link to this page: https://digital.wpi.edu/show/1r66j1395