While the United States Patent & Trademark Office (USPTO) has an extensive history of teleworking, the office recognized the new body of research in remote learning brought by the COVID pandemic and wanted to leverage it to expand their soft skills development for over 8,000 employees. Our objectives were to identify best practices for workplace learning, identify the USPTO’s needs, and provide recommendations tailored to those needs. We interviewed employees of organizations with similar skills development needs to find best practices and limitations with workplace training. We participated in ideation sessions and interviewed USPTO managers to gain the perspective of patent examiners and managers respectively. We synthesized our findings to create a reference manual for the USPTO.

• This report represents the work of one or more WPI undergraduate students submitted to the faculty as evidence of completion of a degree requirement. WPI routinely publishes these reports on its website without editorial or peer review.

Creator

• Johnson, Ketterra
• LaGuerre, Alexse
• Espelien, Trajan

Subject

• Innovation
• Learning
• Well-Being

Publisher

• Worcester Polytechnic Institute

Identifier

• 115175
• E-project-121423-140413

Keyword

• patent
• USPTO
• adult learning
• skills development
• workplace training

Advisor

• Mathews, Lauren M.
• Hall-Phillips, Adrienne

Year

• 2023

Center

• Washington, DC Project Center - IQP

Sponsor

• United States Patent and Trademark Office

UN Sustainable Development Goals

• 8 - Decent Work and Economic Growth

Date created

• 2023-12-14

Resource type

• Interactive Qualifying Project

Source

• E-project-121423-140413

Rights statement

• In Copyright

Last modified

• 2024-02-07