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Best practices for customer service representatives

Schöpfer:

Torrey, Daniel R., Caceda, Alvaro, Copeland-Will, David A., and Chou, Sharon

Advisor:

Gerstenfeld, Arthur and Ciaraldi, Michael J.

Herausgeber:

Worcester Polytechnic Institute

Datum erstellt:

2006-01-01

Resource Type:

Major Qualifying Project